Overview
The People Assistant delivers first-line HR support and manages a wide range of people administration. They act as a key contact point for employees and managers, ensuring accurate, timely, and people-centred processes. With a slightly more skilled remit, this role bridges day-to-day HR operations and advisory work, freeing up People Advisors for complex case management.
The People Assistant ensures that HR services are accessible, accurate, and people-focused. Their role strengthens employee experience from induction through to exit, ensures compliance and efficiency in ER case handling, and underpins a professional, responsive People function.
Main Duties - What needs to be done?
* Employee Lifecycle - Prepare contracts, offer letters, changes to terms, probation reviews, leaver documentation, and exit interviews.
* Induction & Onboarding - Coordinate induction schedules, issue welcome packs, track completion of induction checklists and mandatory training.
* Casework Administration - Schedule meetings/hearings, prepare packs, take notes, and track outcomes for ER cases.
* Employee Queries - Provide first-line support for employees and managers, escalating where necessary.
* HR Communications - Maintain HR intranet pages, staff bulletins, and templates; support internal HR comms and engagement updates.
* Data & Reporting - Run and quality-check routine HR reports (headcount, turnover, absence); support People Data & Insights Analyst with data accuracy.
* Project Support - Provide admin support for people-led initiatives (trauma-informed practice, wellbeing campaigns, B Corp activities).
Competencies - Who with and your skill level?
Key Skills & Attributes
* Strong administrative and organisational skills with attention to detail.
* Confident in dealing with people queries and providing clear information.
* Skilled in note-taking, drafting, and preparing HR documentation.
* Strong IT skills (HRIS, MS Office, Excel).
* Ability to prioritise and balance multiple deadlines.
Impact of the Role
The People Assistant ensures that HR services are accessible, accurate, and people-focused. Their role strengthens employee experience from induction through to exit, ensures compliance and efficiency in ER case handling, and underpins a professional, responsive People function.
Behaviour
* Work with an inclusive approach
* Role modelling ethical behaviours, leading the business in living our Values
* Keen to support colleagues and ensure business is working cohesively and to the same objectives.
* Keen on strong compliance culture.
* Able to work with minimal direction.
* Adaptability and being prepared to help out if circumstances require.
* We would expect you at all times to:
* act with integrity
* act with due skill, care and diligence
* act with professionalism
* be open and co-operative with colleagues
* act with compassion to those both within the Company and those who we support in the accommodation
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