We are seeking a dedicated Call Handler to provide a professional and efficient call handling service. The role involves responding to emergency telecare calls and other related duties to ensure the safety and well-being of our users.
Main Responsibilities:
1. Operate on a rotational shift pattern covering nights, 4 nights a week, 37 hours from 21:45 - 07:30, including weekends and bank holidays.
2. Contribute to the effective running of the service area through attendance at meetings and training events as required.
3. Provide a professional call handling service by dealing sensitively with a diverse customer base and maintaining confidentiality at all times.
4. Operate computerized call handling equipment to the standards set by the Telecare Services Association (TSA).
5. Maintain and update both manual and computerized client information systems, recording all incidents and actions accurately.
6. Respond to emergency calls, assess urgency, and take appropriate actions as per procedures.
7. Create new service users on the call handling system before equipment installation.
8. Process customer paperwork and contracts in line with set procedures.
9. Respond to out-of-hours calls and initiate action by contacting appropriate agencies, relatives, and emergency services as required.
10. Perform administrative functions including filing, word processing, photocopying, scanning, and maintaining record...