Arri v a is a lea d i n g Eu r op e an p a s s e n g e r tr ansp ort p art n e r, o p e rati n g in 11 co un tries a cro s s th e U K an d E u r op e. T h e c o m p a n y e m p lo y s a r oun d 35, 000 p e o p l e, d e li v e ri n g mo r e th an 1.5 b illion p a s s e n g e r j ou r n e y s c onn e cti n g p e o p le an d c o mm un ities s a f e l y, r e lia b ly a n d s u s t a i n a b l y. We h a v e s tr on g r o ots d a t i n g b ack t o 1938, an a m b iti ou s g r o w th an d s u s t a i n a b ility a g e n d a, an d a co n ti nu o us ly d e v e lo p i n g relati onsh ip with I S qu ar e d Ca p i t al – a glo b al i n f ra s tr u ct u re i nv e s tm e n t f un d ma n ager - wh o a c qu ir e d Ar r i v a in 2024. We are looking for a Head of Comms & Engagement on a full-time, permanent basis to join our Employee Experience Team. This role will be located from either our Sunderland, London, Derby or Thurmaston office. T h e H e ad o f C o mm s an d En gage m e n t is a cco un t ab le for t h e d e s ign, d e li v e ry an d e v al u a t i on o f em p lo ye e e n gag e m e n t s tr a teg ie s th at bu ild me a n i n g f u l c onn e ctio n s b e tw ee n th e o rga n i s a t ion a n d i t s e m p lo y ee s an d c u lti v a te a c u lt u re o f t r us t, l oy al ty, a n d l on g - term i m p ac t. Direct responsibilities: • Lea d i n g th e d e s ign a n d d e li v e ry o f a n e m p lo y e e e n ga g e men t s tr a tegy t h at i s fully alig n e d w ith ou r orga n i s a t io n al go a ls a n d v i s ion for t h e e m p lo y e e e x p e ri e n c e. • Lea d i n g th e d e s ign a n d d e li v e ry o f cr os s -f un ctio n al i n iti a ti ve s t o e nh a n ce e m p lo y e e e n gag e me n t. • O v e r s ee i n g c on tent c r e a t ion for d igit a l p la t f orm s, n ew s l e t te r s, an d c a m p aig ns, us i n g co ns i s tent comp e lli n g n arrati v e s an d a u t h e n tic m e ss agi n g a cro s s a ll e n gage me n t t ou c hp oi n t s, an d i n clu d e s t h e Ar r i v a m i ss ion an d v al u e s. • Ensu ri n g e ffe cti v e f ee db ack l o o p s a re in p lace t o e nsu re e m p lo y e e v oic e s i n f orm d e c i s io n - m a k i n g an d e m p lo y e e e n gag e me n t - r e la t e d p la ns. • Coac h i n g ma n agers o n crea t i n g psy c h ologically s afe an d i n c l us i v e t e am en v iro n me n ts • Lea d i n g th e p la nn i n g an d ex e c u ti o n o f e m p lo y e e e n gag e m e n t e v e n t s, i n clu d i n g th e Ar r i v a em p lo ye e e n gag e m e n t su r v ey s. • M on it o ri n g e m e rgi n g the me s in e m p lo y e e e n gag e me n t to i n f orm e n ga g e m e n t - r e la t e d ac t i v it y, i n clu d i n g i nn o v a t io n, to e n a b le c on ti nu o u s impr ov e me n t. • M on it o ri n g lead an d l a g eng a g e m e n t me tr i cs t o und e r s t a n d ROI an d th e qu ali t a t i v e i m p act o f e m p lo y e e e n gag e m e n t i n iti a ti v e s. • Ma n agi n g a ll re le v a n t t h ir d - p arty e m p lo y e e e n ga g e me n t - r e la t e d c on tr a cts e f f e cti v e l y. • R e p r e s e n ti n g Arri v a at e v e n t s, for u m s, an d s tr a teg i c p art n e r sh i ps. • S upp orti n g th e d e li v e ry o f Arri v a ’ s E SG g o als b y e nsu ri n g e m p lo y e e e n g a g e me n t s tr a teg ie s d ri v e s ocial v al u e. • Su pp orti n g gr o w th p la n s b y e nsu ri n g e ffe cti v e em p lo ye e e n gage m e n t s tr a teg ie s a re i n cor p orated in t e nd e r p r op o s al s. Kno w l e d g e, s kills an d e x p e ri e n c e: E sse n tial E x p e r i e nc e • H R bus i n e s s - p art n e ri n g r o le in a l a rg e, h e a v ily r e g u la t e d an d c o m p l e x e nv iro nm e n t • D e s igni n g e m p lo y e e e n ga g em e n t s tr a teg ie s in li n e with s tr a teg i c o rga n i s a t io n al go a ls • Lea d i n g th e d e s ign a n d d e li v e ry o f e m p lo y e e e n gag e me n t i n iti a ti v e s • Pla nn i n g, l e a d i n g an d ma n agi n g p e o p l e - r e la t e d c h a n g e s • Lev e raging tech n ology an d d igit a l t ools t o e nh a n ce e m p lo y e e e n ga g e m e n t • Ma n agi n g s tr a teg i c p art n e r sh i p s th at e nh a n ce e m p lo y e e e n gage m e n t • T h ir d - p arty c on tr a ct m a n ag e me n t T h is j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o n s i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a u s ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a dd iti on al t a s ks as a n d w h e n r e qu e s ted to d o s o b y t h e ir m a n ager. R e sp o ns i b ilities a n d du ties m ay al s o c h a n ge in lig h t of f u t u re bus i n es s n ee d s a n d p e r s o n a l d e v e lo p me n t. The closing date for applications is Monday 22nd December 2025. Arriva Group reserves the right to close this vacancy early. D es i r a b l e E x p e r i e nc e • Backgr oun d in i n ter n al com mun icati on s o r m arketi n g Ot h er Ski ll s a n d B e h a vi our s • Str on g an al y tical s kills with t h e ab ility t o t ra ns la t e d a t a i n to ac t ion an d impact • H oriz o n Sca nn i n g • Str a teg i c th i n ki n g • Pr o je c t Pla nn i n g an d d e li v e ry • I n clu s i v e an d c u lt u rally aware Te chn i c al Kn o w l e d g e & Qu a li f i c atio n s • Str on g c o g n iti v e a gility • E xc e ll e n t und e r s t and i n g o f th e k e y asp e cts o f e m p lo y e e e n gage m e n t, factors th at d ri v e t h i s, an d m e a s u r e s for su cc e s s • E xc e ll e n t awa r e n e s s o f c u rre n t a n d e me rgi n g e m p lo y e e e n g age m e n t tre nd s an d b e s t p ractic e s • CIPD o r e qu i v alent ( Ess e n ti a l)