There is a requirement to exchange information with patients and carers, requiring tact and diplomacy. There is also a requirement to communicate complicated information to other departments and external contacts Responsibility for handling telephone and other communications with sensitivity and confidentiality To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships. The post holder will have knowledge of a full range of secretarial procedures; knowledge of software programs, understanding of medical terms, RSA3 or equivalent and knowledge acquired through further experience. Good standard of education to include GCSEs/or equivalent in English and mathematics Knowledge of medical terminology Effective management of waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority.
To be the first point of contact for queries relating to the consultant(s). The post holder will prioritise to ensure the workload is dealt with in a timely manner. Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department. Ensuring patients notes are requested and provided in a timely manner.
The post holder may be required to take minutes at department/team meetings. Provide information, advice and guidance to patients, relatives and carers relating to appointments and/or admissions The post holder will be required to demonstrate new duties to new starters. To maintain good working relationships and work as an effective team member. The post holder will be required to process, transmit and store patient data using a computerised system, file paper data within the case record in a retrievable format.