Job description: • Cisco SD-Access architecture and its components • Explain Cisco DNA Center deployment models, scaling, and high availability • Identify Cisco SD-Access fabric protocols and node roles • Understand the Cisco SD-Access Wireless deployment models Automate • Day 0 device onboarding with Cisco DNA Center LAN Automation and Network PnP Deploy simple Cisco SD-Access fabric networks • Monitor health and performance of the network with Cisco DNA Center Assurance (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.