Canon is changing and so are the markets we supply and the customers we serve. We are on a journey of transition to being a truly customer centric company bringing new services and solutions to our customer communities. To support us on this journey, our Senior IT Manager – eCommerce & Content is responsible to deliver complex solutions for integrated software landscapes across the e-Commerce & Content domain. These include technologies such as Oracle ATG, OCC and the integrated e2e business landscape (e.g. ERP, Warehousing, payment, BPM layer) and associated SaaS supporting applications in the e-Commerce / Content Management domain.
This role will be part of the Solution & Adoption department, who is responsible for application delivery & application operations for the Canon EMEA region. Furthermore, this role requires operations and delivery excellence capabilities with strong people management skills.
Role overview: this role is internally known as Principal Solution & Adoption Consultant.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
As a Senior IT Manager – eCommerce & Content Management, you will:
1. Provide the e-Commerce and content management domain with innovative, best fitting end-to-end process/IT solutions based on an expert understanding of both business processes and technology capabilities.
2. Lead cross organizational process/IT change programs from concept to successful end-to-end implementation, incl. stakeholder management on MT level and management of external service providers.
3. Act as a trusted advisor, cross organizational, on middle and senior management level in all matters of process/IT.
4. Manage, coach and lead a team of direct reports, less experienced colleagues (internal and external) and managing external partners on excellent solutions and delivery.
Broader responsibilities include accountability/responsibility for:
5. Operational stability of the eCommerce & Content Management domain
6. Being the single point of contact towards business stakeholders in eCommerce & Content Management for operations and project escalations
7. Ensuring maximum efficiency of the existing team who focus on AM activities
8. Ensuring effective resource and capacity planning across different IT initiatives
9. Overseeing the management of operational budgets including Service Partner teams and software renewals
What we ask
As a Senior IT Manager – eCommerce & Content Management you will need:
10. A Bachelor or Master degree in Computer Science, Computer Engineering or related technical field.
11. Experience in IT Delivery, including eCommerce and/or Content Management experience managing large process / IT programs with an excellent track record.
12. Experience of managing offshore teams
13. Extensive experience in either B2C and/or B2B customer experiences.
14. Excellent Project Management skills.
15. Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
16. Strong stakeholder & people management skills
You will need
17. Is business outcome driven
18. Is courageous and has conviction
19. Ensures delivery of the outcome
20. Is customer oriented
21. Innovates by building on skills & experience
22. Is inspirational and motivational
23. Builds trust based relationships
24. Develops and coaches others