Job Summary
Department: Technology
Team: Security & Fraud
Location: London (hybrid: approx. 2 days per week in the office)
Position type: Contractor (umbrella – inside IR35) until 31st December 2026.
Hiring Manager Quote
"The Operations Manager is responsible for ensuring the seamless functioning of the security and fraud activities by designing, implementing, and optimising operational processes. This role acts as the connective tissue between strategy and execution as well as managing the coordination of key industry projects enabling timely execution with clear workflows, efficient resource management, and a culture of continuous improvement. This position will additionally contribute to critical industry‑related ad‑hoc tasks that emerge within the cybersecurity field, addressing both reactive and proactive requirements as necessary."
Head of Industry Security
About the Team
The GSMA Industry Security team assists GSMA members in developing and improving security capabilities in the mobile ecosystem. The team delivers capabilities such as establishing direct relationships with industry security experts, providing a centralised advice and reporting capability, and using analysts to aid with threat evaluation and risk mitigation. These capabilities support communication with relevant GSMA stakeholders and deliver content for events such as MWC and M360.
Key Responsibilities
* Process and workflow management, continuously improve operational processes
* Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions
* Coordinate cross‑functional activities, aligning stakeholders and managing dependencies
* Contribute to ad‑hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including cybersecurity developments and threat intelligence activities
* Support the administration and planning of key security team meetings, ensuring they are purposeful and well‑structured even when required ad‑hoc
* Build strong working relationships with internal stakeholders including Technology, Marketing, Legal, PR and external industry partners
* Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data‑driven solutions
* Support the team on key events such as Mobile World Congress and M360s as required
Qualifications
* Professional experience in operational, business, or project management
* Experience in process and workflow management, including identifying bottlenecks and driving optimisation
* Proven ability to manage multiple priorities in a fast‑paced environment
* Exceptional organisational skills, with the ability to bring structure to ambiguity
* Excellent stakeholder management and communication skills, including managing cross‑functional relationships
* Proficiency with project management tools (e.g. Asana)
* High attention to detail and a structured approach to problem‑solving
Key Skills
* Strategic Thinking
* Collaboration
* Communication
* Adaptability
Contract
Short term Contractor. Contingent Worker.
Benefits
Competitive compensation, learning & development opportunities, generous holiday allowance, and additional days off for professional development.
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