Digital Operations & Supplier Assurance Lead
The closing date is 11 June 2026
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
* Midlands Partnership University NHS Foundation Trust
* North Staffordshire Combined Healthcare NHS Trust
* University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
* Staffordshire and Stoke-on-Trent Integrated Care Board
Job summary
The Digital Operations & Supplier Assurance Lead is responsible for supporting the effective management and continuous improvement of digital operational services across MPFT. The post holder will oversee supplier assurance activity, coordinate service review processes, manage digital requests and escalations, and support the delivery of change control and business‑as‑usual transition activity. The role requires close collaboration with internal teams, external suppliers, and key stakeholders to ensure maintenance of robust governance, accurate reporting, efficient administrative processes, and high standards of customer service.
Main duties of the job
* Managing the administration function for the Digital Operations & Supplier Assurance Team
* Acting as a key contact for digital requests across the Trust
* Providing line management: work allocation, 1‑to‑1s, development conversations, attendance and performance management
* Organising team meetings and supplier review meetings, including agendas, minutes and action tracking
* Managing and updating SharePoint content and relevant team information
* Overseeing process mapping and identifying opportunities for automation and efficiency
* Managing escalations, incidents, problems and business‑as‑usual digital queries
* Supporting change control, reporting, budgets, supplier performance monitoring and stakeholder communications
* Writing reports, presentations, and delivering training where required
About us
Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description
Job responsibilities
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Key duties and responsibilities
* Manage the administration function of the MPFT Digital Operations & Supplier Assurance Team.
* Serve as a key contact for administration of MPFT digital requests within the Trust.
* Provide line management duties: work allocation, regular 1‑to‑1s, personal development conversations, and manage performance and attendance.
* Organise the MPFT Digital Operations & Supplier Assurance Team meetings and supplier review meetings, including agendas focused on priority service issues, minute‑taking and action tracking.
* Create and manage SharePoint content, taking ownership of relevant information held within the system.
* Identify areas of work where clear ownership and process has not been established, capture and schedule them for development, and liaise with stakeholders to support consistent processes.
* Oversee the delivery of process mapping, supporting the team in identifying areas of repetitive work suitable for automation or other more efficient ways of working.
* Support the development of new resources such as knowledge bases and chatbots.
* Manage the update and escalation of business‑as‑usual MPFT digital queries and SSHIS incidents and problems, identifying recurring themes for escalation.
* Manage key MPFT digital operations & supplier assurance processes, ensuring tasks are completed on time.
* Liaise with staff inside and outside the Trust on matters relating to MPFT digital systems, ensuring agreed actions are actioned.
* Plan aspects of change control, including documentation, and communicate scope, targets, plans and progress to team members and directorates.
* Report on MPFT digital changes, problems and incident progress to relevant stakeholders.
* Support the effective financial management of departmental and supplier spend budgets, arranging and providing admin support for budget spreadsheets and supplier performance reports.
* Write reports and presentations to update stakeholders, using charts, spreadsheets and other visual aids when suitable; the Microsoft suite will largely be used for these purposes.
* Identify reporting discrepancies, performance risks and issues, and flag them for resolution in liaison with MPFT digital operations & supplier assurance managers.
* Handover work to staff members within other teams when necessary and ensure progress is made and project timescales are met.
* Provide training as required to clinicians, management and staff at all levels.
* Support the creation of surveys to gather stakeholder feedback.
* Maintain strict confidentiality regarding information about patients, staff and sensitive Trust business at all times.
* Support and troubleshoot ad‑hoc MPFT digital queries as required.
* Manage and take ownership of live systems and version updates through a basic PRINCE2 governance approach.
Systems and equipment
* Use Microsoft Office applications, Microsoft Project, SharePoint and Teams.
* Use clinical systems when required.
* Use corporate systems when required, e.g., for ordering stock.
* Standard keyboard skills.
* Use the Customer Relationship Management (CRM) system to maintain supplier assurance records and details of meetings, actions, contracts, supplier assurance compliance.
Decisions and judgements
* Plan own time and prioritise workload as appropriate, working to clearly defined policies.
* Manage workload and provide direction on priorities for other administration staff within the team when necessary.
* Provide communication with stakeholders within appropriate guidelines, deciding when it is necessary to refer to their manager for support.
* Make recommendations using suitable analysis methodologies.
* Clearly sign‑post digital queries to correct department, process and individual when triaging new requests or escalations.
Communication and relationships
* Provide timely communications with internal customers and external suppliers autonomously.
* Engage trust staff with MPFT digital changes, linking in with other trust work where appropriate, communicating sensitive information about performance and change when required.
* Engage with other trust staff and third‑party suppliers, with limited direct engagement with service users.
* Communicate to a wide variety of stakeholders by written and verbal means.
* Present to medium‑size audiences where necessary.
* Incorporate and develop use of modern workplace technology for communication.
Physical demands of the job
* Frequent interruptions, high concentration required.
* Manage own workforce and support others to deliver digital changes within clear timeframes.
* Post holder will be mainly desk‑based; travel may be required.
* Predominantly computer‑based, with regular webcam usage for meetings.
Person Specification
Experience
Essential
* 3+ years experience in an IT role.
Desirable
* Experience in an IT role in the NHS.
Qualifications
Essential
* A Level education.
Desirable
* University education.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check for any previous convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Mellor House
Corporation Street
Stafford
ST16 3SR
United Kingdom
Employer's website
https://www.mpft.nhs.uk (Opens in a new tab)
#J-18808-Ljbffr