Cloud Services Support Analyst
United Kingdom (Remote)
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.
What you’ll be doing
1. Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure)
2. Supporting/administering/maintaining all Hosting customer backup/restore processes
3. Supporting/administering/maintaining Hosting infrastructure monitoring systems
4. Supporting/administering/maintaining all system security related issues
5. Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
6. Azure Automation
7. User account administration for all Hosting customers
8. Azure SQL database management/administration activities for Hosting customers as necessary
9. SQL Managed Instance management/administration activities for Hosting customers as necessary
10. SQL Server database management/administration activities for Hosting customers as necessary
11. Upgrading iMIS implementation to latest release as necessary
12. Supporting ASI initiatives as necessary/required
13. Administering Hosting Issues Management queue as necessary
14. Participating in quarterly Departmental and Corporate BSC reviews
15. Managing attainment of personal BSC initiatives
16. Completing yearly professional development initiatives
17. Mentoring team members as necessary
18. Addressing Hosting Issues Management queue items in a timely fashion and close as required
19. Participating in Hosting On Call program
20. Performing other duties as assigned Manager, Hosting Operations, Global Director of Technical Support or Senior Management
What we want you to have
21. 3-5 years of IT/Cloud experience delivering and supporting technology solutions
22. Microsoft Azure Administration
23. iMIS systems management experience
24. Good oral, written, analytical, and people skills
25. Ability to work independently in a fast-paced technology environment
26. Azure SQL administration skills
27. Azure Automation
28. Zendesk Ticketing system
29. Understanding of ASP .NET and related technologies
30. Understanding of IIS technologies
31. Understanding of virtualization technologies
32. Strong Microsoft operating system and applications knowledge
33. Basic iMIS knowledge
34. Some after hours and weekend work is required to support product upgrades and on call Hosting support.
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.
BenefitsIn addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:
35. Generous Paid Time Off
36. Optional Private Medical Insurance
37. Wellness Benefits
38. Retirement Pension Plan
39. Opportunities for Professional Growth
and Development
40. Opportunities for Professional Growth
and Development
41. Volunteer Time Off
42. Study Leave
43. Flexible remote working
Join our team and positively impact thousands of ASI customers around the world!www.advsol.com/careers
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com.
If you or someone you know may be interested in this position, please have them apply here.