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Since, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
AkzoNobel has started its journey to mature its Master Data Management (MDM) Services, and for this, setting up Global MDM capabilities is essential. The MDM Pricing Analyst will execute pricing data maintenance processes within SLAs, including its controls and monitor master data quality definitions and rules.
Key Activities
* Responsible for executing activities done by the MDM Pricing Operations team within all capabilities provided, i.e., Pricing Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), Master Data Pricing Quality monitoring.
* Adhere to SLAs and report/escalate to Team Lead and Service Delivery Manager in case of exceptions.
* Conduct root cause analyses and IM touchpoints for system issue fixes.
* Monitoring of Pricing data quality.
* Collaborate with Global Pricing Experts periodically to collect, collate, and analyze data for DQ metrics.
* Support implementing and monitoring of Pricing data quality rules and pricing data definitions.
* Validate requests against Pricing data rules (impact assessment) and determine whether the data record already exists.
* Close and file requests for pricing data.
* Notify the Pricing User on the status of requests (e.g., rejected requests and reasons).
* Responsible for pricing entry into information systems.
* Respond to business inquiries regarding the completeness of pricing data requests.
* Maintain good communication and teamwork within and across organizational boundaries.
* Support Global Pricing Experts and Team Leads on process standardization and optimization to reduce costs and improve customer satisfaction through quality improvements.
* Assist in implementing the Pricing service within MDM Tower.
* Maintain a customer service mindset with excellent service skills.
* Build working relationships and foster communication with internal customers across organizational and geographic boundaries.
* Maintain an international mindset, being sensitive to cultural differences.
Experience
* 2-6 years of experience in a Global shared service center.
* At least 2 years of experience in SAP SD Pricing.
* Experience supporting Pricing operational processes.
* Experience interfacing with business operational customers and Information Management.
* Experience in root cause analysis.
* Experience with Pricing application systems as a key user (preferably SAP SD and Pricing Tools).
* Experience in complex business environments with multiple stakeholders, including IT and organizational/process service providers.
* Experience with ticketing systems, preferably ServiceNow.
* Advanced English communication skills.
At AkzoNobel, we are committed to fostering an inclusive and respectful workplace where all employees can thrive. We value diversity and promote tolerance. Our talent acquisition process is designed to support this mission by training hiring managers and recruiters on unconscious bias, ensuring fair consideration of all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
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