Job Role: Revenue Administrator and Credit Controller Salary: £32000 - £35000 per annum Location: Watford Working Hours: 37.5 hours per week (Monday – Friday) plus 30 minutes unpaid lunch break per day Purpose of Job * The role is to ensure timely and accurate invoicing and efficient credit control including resolving any invoicing queries. * As Revenue Administrator and Credit Controller within the Finance Team, you will work with the operational departments to ensure the integrity, completeness, and correctness of revenues in an efficient and timely manner. You will be responsible for client invoicing and pricing communications, cash collection, discounted pricing plans, debt reporting and management, and sales ledger reconciliations. You will also promote the importance of cash collection and management throughout the business. Main Duties/Responsibilities Debt Management To ensure all contracted revenues are billed correctly and timely. To perform reconciliations of contracts and revenues recognised. To manage all debt recovery for the Company in accordance with Company policies. To ensure that all clients and contracts are credit checked using the appropriate tools to establish if credit can be extended To ensure accurate records are maintained at all times To ensure that all due invoices are raised and paid on time and where necessary escalate appropriately within agreed criteria and timescales To build, maintain and manage the relationships with other departments within the Company in a professional manner To ensure that queries both within and outside the business are dealt with in time within agreed SLAs To provide assistance and support as required to members of both the Finance team and other members of the Company. To identify clients who have exceeded their trading terms and inform the relevant people that work should be stopped on those particular contracts Where clients are exceeding their trading terms, be proactive in managing this, in line with company policy, to bring them within terms. This will mostly be via telephone and e-mail communications Once payment has been made inform the relevant teams that work should be re-started To be responsible for the handling of debts and associated paperwork of debtors who are either in receivership, liquidation or bankruptcy. If debt recovery is not successful, follow the write-off procedure by preparing the paperwork i.e. credit request and apply for authority to write off as bad debt or credit note To liaise with other departments to resolve clients’ queries and issues To be able to demonstrate good behaviour in your communication with all external and internal stakeholders in taking ownership of query management To obtain settlement from clients on hold. This will involve being part of the decision-making process and ensuring company interests are served efficiently in a cost-effective manner. Where appropriate this may involve legal action To assist with the development, and regular review of processes and procedures to ensure best practice is met at all times. To adhere to the standards, expectations and timescales, and to establish clear lines of responsibility and accountability building trust, good morale and teamwork. Monthly Accounting & Year End * Timely production of all invoices, statements and letters, ensuring these are sent out efficiently and escalating any issues arising which prevents this happening. * To ensure that all debt information is kept up to date so that the company position can be easily identified and monitored. Other Activities * To support in the development of the Company Finance department helping to ensure it meets business requirements at all times. * To provide cover for other finance members at busy periods or for holiday or sickness * To be involved in projects as directed by the Head of Finance/Senior Management team. * To help provide training and support to new members of staff * To perform any other duties as and when required in order to meet the needs of the business. Working Relationships Internal: * Close collaboration with Finance team members * On-going liaison with all other members of the Company * Manage any discounts or credit notes to ensure they are approved within the delegated authority. External: * Clients, banks, credit checking agencies, auditors and other interested stakeholders Key Competencies Behavioural: * Professionalism, honesty and integrity * Self-starter and ability to drive initiatives and process improvements * Impartiality * Calm under pressure * Ability to build and maintain strong working relationships internally and externally * Works well in a team but able to work on own initiative * Results orientated * Customer focused with a good understanding of client needs and expectations