Job Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Role Purpose
To provide essential customer support for one of our longstanding automotive partners a leading global vehicle manufacturer.
Working with the dealer network to review multiple customer warranty claims and record findings in a bespoke tracking tool.
Role Scope
1. Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel)
2. Record data as required into a bespoke computer application.
3. Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader / Project Management if required
4. Write and circulate data to other Helpdesk Engineers / Field Engin...