Job Title: Field Service Engineer (EPOS)
Location: Suffolk
Employment Type: Full-Time (40 hrs/week, 5 days over 7 including alternate weekends)
Salary: £26,500 + Company Vehicle + Benefits
Looking to Build a Career in IT Field ServiceA well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment.
Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply.
About the Organisation:
* Offers a broad range of technology solutions, including hardware, software, peripherals, and print services
* Provides tailored solutions aligned to client business needs
* Backed by an experienced team offering technical expertise and support
* Committed to sustainable products and environmentally conscious practices
The Role:
* Attend customer sites to install, maintain, or replace retail IT equipment
* Deliver high standards of customer service while maintaining a professional image
* Manage stock and parts from a company vehicle
* Complete tasks using a mobile job management system
* Support project rollouts and attend training sessions as required
What You'll Need:
* Previous field-based or customer service experience
* Strong communication skills
* Comfortable using IT systems and following structured processes
* Full UK driving licence
What's on Offer:
* £26,500 basic salary + overtime opportunities
* Company vehicle and fuel card
* Ongoing training and career development
* Death in Service cover
* Birthday voucher and one charity day per year
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