Reservations Manager - Manchester
An extraordinary opportunity for a commercially sharp, strategically minded Reservations Manager to drive revenue in a fantastic hotel opening at the heart of Manchester's Etihad Campus, home to Manchester City Football Club.
Overview
This brand‑new, 401‑key hotel is set to be a game‑changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state‑of‑the‑art training facilities, a world‑class 60,000 seater stadium, and vibrant leisure spaces including the Co‑op Live arena. It will become a world‑class hub for elite sport, music, and entertainment, attracting visitors from around the world. The new hotel will be at the centre of this dynamic environment, providing an exceptional place for guests, teams, and fans to stay and experience everything the campus has to offer.
We are seeking an exceptional Reservations Manager to work closely with the Revenue Manager, building a pre‑opening strategy from the ground up. It is essential that there are seamless links with the hotel with the wider Etihad Campus and ensuring a cohesive guest journey that integrates the dynamic sports, entertainment, and hospitality experience.
Responsibilities
* Lead and develop your own reservations team – with support from central and brand partners.
* Shape the launch, embed a performance‑driven culture, and ensure that Medlock, a Radisson Blu Hotel, hits the ground running.
* Work closely with the Revenue Manager to build a pre‑opening strategy and establish seamless integration with the wider Etihad Campus.
* Drive performance through people and systems.
* Maintain a cohesive guest journey that integrates the dynamic sports, entertainment, and hospitality experience.
Qualifications
* Has experience in revenue management within lifestyle or upscale hotels.
* Brings insight, accuracy, and commercial flair to every decision.
* Has led or contributed to a hotel pre‑opening (or is ready for the challenge).
* Understands how to drive performance through people and systems.
* Thrives in fast‑paced, high‑profile environments where collaboration is key.
Benefits
* A career‑defining opportunity with a brand‑new hotel in a world‑class location.
* Collaborate with two global brands – Radisson and Manchester City FC.
* Be part of a bold, high‑performing pre‑opening team with Valor Hospitality.
* Exclusive discounts for you, your friends and family.
* Valor team member rates at our UK hotels, with rooms from just £30 B&B.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty.
* Access to high‑street discounts on a range of shops, experiences, and more.
* Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
* Generous refer‑a‑friend bonuses, starting at £250.
* Caring for your health and wellbeing – a calendar of wellness activities, annual #HealthyHabits campaign, and Employee Assistance Programme offering 24/7 free confidential advice.
* Healthcare Cash Plan options, from just £5 per month.
Equal Opportunity Statement
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs.
We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard, or enhanced check depending on the job role and responsibilities.
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