Experience: * 3 years’ experience in shipping, logistics, or dispatch coordination * Strong understanding of international shipping requirements and customs regulations * Experience liaising with freight forwarders and carriers * Proficient with common IT system, shipping software & ERP systems * Strong communication and problem-solving skills * Excellent attention to detail with ability to maintain accurate records * Self-starter with an organised approach and ability to prioritise under pressure Job Purpose / Objectives: To coordinate and oversee all shipping activities to ensure customers’ orders are fulfilled accurately, dispatched on time, and delivered via the most efficient and cost-effective methods, while maintaining compliance with international regulations and company standards. * Plan, schedule, and coordinate Incoming & outgoing shipments to meet customer and business requirements * Liaise with customers, freight forwarders, couriers, and carriers to arrange timely collection and delivery * Prepare and verify all shipping documentation, including commercial invoices, packing lists, export documents & printing of shipping labels as required * Track and monitor shipments, proactively resolving issues and communicating status updates to customers and internal stakeholders * Maintain accurate records of dispatches, test sheets, serial numbers, and customs-related documentation * Manage temporary imports/exports, ensuring accurate reconciliation to minimise HM Customs duties * Maintain continuous cover in these duties with counterparts in other companies in the Group. Key Performance Indicators * On-time delivery rate * Shipping accuracy and documentation compliance * Freight cost efficiency * Customer satisfaction on delivery performance * Resolution time for shipping issues