Summary
The successful candidates will be supported through an apprenticeship gaining a Pensions Administration Level 3 and PMI (Pensions Management Institute) qualification. There will be four days on the job learning and one day per week off the job training, with learning leading towards the achievement of the apprenticeship.
Wage
Competitive
Competitive wage offered
Training course
Pensions administrator (level 3)
Hours
Monday to Friday 9am to 5pm
35 hours a week
Start date
Monday 2 June 2025
Duration
2 years
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Speaking with our higher education institutions, members and third parties as routine queries arise
* Automated and manual processes and calculations
* Working closely with other team members, checking work as required
* Having involvement in team projects and improving the way we work
* Managing own workload aligned to team targets and SLAs
* Escalating any non-routine or complex queries to a Senior or Manager as they arise
Where you’ll work
ROYAL LIVER BUILDING
LIVERPOOL
L3 1PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MBKB LTD
Your training course
Pensions administrator (level 3)
Equal to A level
Course contents
* Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
* Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
* Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
* Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
* Plan, manage and prioritise own workload effectively.
* Identify pension problems, identify the appropriate course of action and suggest or support solutions.
* Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
* Use digital systems and applications safely and securely, in accordance with data security policies.
* Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
* Maintain robust and accurate schedules, records and systems of pension administrative activities.
* Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
* Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
* Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
* Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
* Plan, manage and prioritise own workload effectively.
* Identify pension problems, identify the appropriate course of action and suggest or support solutions.
* Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
* Use digital systems and applications safely and securely, in accordance with data security policies.
* Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
* Maintain robust and accurate schedules, records and systems of pension administrative activities.
Your training plan
* There will be four days on the job learning and one day per week off the job training, with learning leading towards the achievement of the apprenticeship
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Team working
* Patience