Shape the Future of Customer Experiences
Here's the scenario: a fast-moving, innovative company quietly changing how people interact with technology and services. They're growing quickly, experimenting boldly, and putting customer experience at the heart of everything they do.
The Role: CRM Manager
You'll own multi-channel campaigns that really matter, email, SMS, loyalty programs, and beyond. Your mission? Build lasting relationships, drive engagement, and turn data into action. Test new ideas, optimise journeys, and make every interaction count. Collaboration, creativity, and results are the name of the game.
What We're Looking For
* Demonstrated success in CRM management or a related role
* Able to commute on a hybrid basis to the brand's MCR offices (must be based in the UK without visa/sponsorship requirements)
* In-depth knowledge of CRM strategies, tools, and best practices
* Skilled in data analysis, audience segmentation, and insight-driven decision-making
* Innovative thinker with a focus on delivering measurable results
* Exceptional communicator and collaborator across teams
* Adept at juggling multiple projects in a dynamic, fast-moving environment
* Committed to enhancing the customer experience and driving continuous improvement
Why You'll Love This Role
* Flexible working – hybrid setup to suit your style
* Generous leave and flexible bank holidays
* Bonus and pension contributions
* Discounts, perks, and wellbeing initiatives
* Learning & development support
* Paid volunteering days
Next Steps:
A quick recruiter chat, then a focused interview. Simple.
If you want to have an outsized impact on customer experiences and work somewhere that values ideas and creativity, this is your chance.
Apply today to take the next step.