Job Purpose
The responsibility of managing / assisting with the management of a client portfolio and developing and enhancing relationships with new and existing clients. To provide effective lending deposit and banking solutions to meet the needs of clients, whilst building a profitable and sustainable portfolio. A strong commitment to delivering exceptional client service.
Main Responsibilities / Key Duties
* Responsible for the maintenance and development of a defined client portfolio. Building strong relationships with clients and ensuring client satisfaction by providing exceptional service.
* To assist Banking Directors with the management of their assigned client portfolio.
* Recommending the Bank’s products and services to clients and prospective clients for whom they are suitable.
* To prepare documents, briefing papers, reports, returns, presentations etc.
* Preparation and completion of internal credit applications and regular monitoring of existing borrowing in line with the Bank’s credit policies, seeking support and training where appropriate.
* Full adherence to regulatory requirements, risk appetite and Bank policies to ensure clients and prospective clients are treated fairly and receive a high-quality service and that the bank is protected at all times.
* Maintaining accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti-money laundering reviews).
* Develop and maintain a sound understanding of how the Bank operates and its commercial environment, as well as with issues likely to impact the Bank’s client base.
* Attendance at suitable networking events and undertaking targeted business development activities.
* Working alongside colleagues across the Bank to provide exceptional client service and meet the Bank’s objectives.
* Consistent and accurate use of CRM including updating meetings contacts, prospects, new and referred business etc.
* To undertake or support ad‑hoc business projects as required.
Required Qualifications, Knowledge & Skills
* Achieved or working towards a recognised professional banking qualification (e.g. Chartered Banker and/or CeMAP).
* The ability to develop and maintain strong relationships with clients and colleagues.
* Strong interpersonal and communication skills (both written and oral).
* Uses effective questioning and listening skills to establish client needs.
* Delivers clear, well‑structured presentations, adapting style and content to suit different audiences and settings.
* Strong networking skills, with experience of developing and sustaining internal and external stakeholder relationships.
* Ability to present appropriate recommendations in a clear, concise and accurate manner.
* A collaborative team player who contributes positively to team dynamics and morale.
* Ability to positively challenge both colleagues and clients where appropriate.
* Excellent attention to detail and high levels of accuracy.
* Demonstrates initiative and a pro‑active approach.
* Highly organised with the ability to manage multiple and changing priorities at once.
* Brings fresh perspectives while maintaining integrity, discretion and professionalism.
* Consistently represents the Bank with the highest standards of conduct and professionalism.
About Us
At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long‑lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations.
Why join us
As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth.
We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential.
We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy.
To apply
Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly.
If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you.
If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you.
If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible.
Hybrid working / flexible working
We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues.
We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.
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