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Easthampstead Park is a beautiful Victorian mansion set in the Berkshire countryside, surrounded by over 60 acres of woodland, parkland and formal gardens, yet is only minutes from Wokingham and Bracknell. The hotel has recently had a major refurbishment creating 93 stunning bedrooms, a state of the art gym and refurbishment of all conference, meeting rooms, ballroom, bar and reception.
We are looking for a Hotel Night Receptionist to join our Team - 36 hours per week
Potential for extra hours to cover absence when required.
(Shifts between 10.15PM & 07.15AM)
You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning.
Responsibilities
* Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
* Build relationships with guests, ensuring that they want to return to Easthampstead Park.
* Ensure good communication with all departments throughout the hotels.
* Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
* Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
* Be familiar with and promote the hotel facilities.
* Oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate.
* Be fully versed with all fire evacuation procedures and operating the fire panel.
* Have an excellent knowledge of all reception procedures.
* Carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure.
* Assist other departments according to night business needs.
* Carry out some general cleaning in public areas so that the hotel is ready for guests every morning.
Qualifications and requirements
* Job Type: Part-time
* Pay: Up to £22,857.12 per year
* Expected hours: No more than 36 per week
* Experience: Customer Service: 1 year (required); Hospitality: 1 year (required)
* Location: Wokingham RG40 – reliably commute or plan to relocate before starting work (required)
Benefits
* Company pension
* Discounted or free food
* Employee discount
Schedule
* Weekend availability
Additional information
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Administrative
* Industries: Hospitality
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