A leading client in customer relationship management in Coventry is seeking a Workflow & Real-Time Analyst for an Inside IR35 contract role. The successful candidate will be responsible for real-time monitoring of call lines, managing resources effectively, and producing insightful reports to guide operational decisions. Candidates should have strong Excel skills, excellent communication abilities, and experience with WFM platforms. This role offers an hourly pay rate of £21.71 and will run until September 1, 2026. #J-18808-Ljbffr