Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Business & Operations Coordinator.
Be part of the movement - and play your part.
About the role
Working Monday to Friday, 8am–5pm, you'll provide essential operational and customer service support across our shipping logistics activities. You'll be the link between customers, warehouses, transport planners, and internal teams, ensuring smooth delivery processes and accurate data flow.
You will be responsible for:
* Delivering excellent customer service through clear and timely communication
* Processing call‑offs and updating stock and transport management systems
* Creating accurate documentation to support delivery and transport activity
* Liaising with warehouses and planners to ensure operational plans are achieved
* Monitoring delivery status and providing updates to customers throughout
* Capturing and inputting data for customer KPIs, returns, and reporting
* Maintaining accurate records for invoicing, reporting, and stakeholder communication
About you
You'll be an effective communicator with strong organisational and planning skills, able to work at pace while juggling multiple priorities in a busy logistics environment. A natural problem‑solver, you'll bring a positive, proactive attitude and the confidence to question, challenge, and improve processes where needed. Accuracy and attention to detail are essential, along with solid computer literacy and a professional telephone manner. You'll thrive here if you are enthusiastic, resilient, and able to stay calm under pressure. Flexibility is key, as priorities can shift quickly, and you'll be someone who remains supportive, respectful, and collaborative with colleagues and customers. A commitment to service quality, a logical approach to tasks, and a thorough, detail focused mindset will help you succeed, especially when multitasking or working through complex queries.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You'll be able to access some fantastic benefits such as:
* Life assurance cover
* Contributory company pension scheme
* Holiday Purchase Scheme
* Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
* Full employee assistance programme including:
* Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
* Huge range of retail discounts from high street and online retailers
* Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
* Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
* Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We
will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.