2nd Line EUC Analyst
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position supporting MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop, and Cloud printing solutions.
The client offers a day rate of £250 to £300 PD for a 6-12 month project based in Wolverhampton, working 5 days per week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
* Fulfill service requests in line with SLAs and communicate updates to users.
* Escalate Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, ensuring proper enrollment, stock maintenance, and swift repair/replacement of defective devices.
* Support Desktop Hardware (Desktops, Laptops, Thin Clients), ensuring availability of built devices for deployment.
* Support Meeting Rooms with hardware/software updates and maintenance.
* Administer Webex/Teams, including user provisioning, plugin updates, and removal of leavers.
Key Experience:
* Proven 2nd line support experience within a service desk, service delivery, EUT/EUC environment.
* Industry experience within financial or professional services sectors.
* Supporting MAC & Windows OS systems using JAMF.
* Knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions.
* Experience setting up meeting rooms, building laptops, printers, and hardware troubleshooting.
* Supporting VIPs, C-Suite, and Senior Managers.
Note: Immediate start preferred; candidates with a 4-week notice period will not be considered. The interview process is straightforward.
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