JOB TITLE: SENIOR PROPERTY MANAGER PROPERTY MANAGMENT LOCATION : BROADGATE, LONDON (Hybrid – 4 days in office) REPORTING TO : CLIENT SERVICES DIRECTOR TYPE OF CONTRACT : PERMANENT PLACES PEOPLE PREFER Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis. We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly. Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow. We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place! In our latest engagement survey, 81% of colleagues said they are proud to work at British Land! THE ROLE Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience. WHAT YOU’LL DO Line management and support to the Property Manager’s within their properties and oversee the management of, welfare, training & development and discipline (where necessary) of the management team as a whole in accordance with the Company’s policies and procedures. Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programmes. To develop excellent relationships and undertake regular dialogue with all stakeholders, in particular to communicate with and meet all office occupiers and key retail occupiers with the appropriate management teams. In addition, to solicit feedback on BL’s performance from occupiers through informal and formal communications to ensure any areas for improvement are identified and consequently acted upon. Act as the Responsible Person in the event of an emergency. Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments and that the legitimacy of the document is not in any way compromised. Ensure that adequate provision is made for emergency and out of hours cover using the out of hour’s point of contact. On-board and work closely with the Work Ready occupiers or Storey team should these occupier formats be adopted in the building. Undertaking service provision and management in line with customer expectations. To understand the principal terms of occupier’s leases as they affect the facilities management of the property and BL’s obligations to provide services including clarity on the extent of the common areas. To ensure, as far as reasonably practical, the health and safety of all occupiers, visitors, members of the public and BL staff and service providers when in the common parts of our properties, ensuring that emergency procedures and safe working practices are maintained and conform to all legislative and regulatory requirements. To ensure that the Client Services Director is kept aware of new developments or significant issues in a timely manner and offer solutions as appropriate. To take advice and direction as required. To deliver BL’s ESG policies particularly in relation to waste management, energy procurement and management and water saving ABOUT YOU Service Charge & Financial Management Health & Safety Management Contract Management Strong leaderships and motivational skills Good IT Skills Methodical, highly organised, attentive to detail, able to prioritise Passion in delivering exemplary Customer Service Self-disciplined, confident, pro-active, accurate and professional Project and Fabric Management experience OUR SHARED VALUES our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website. Bring your whole self Listen & Understand Smarter together Build for the future Deliver at pace A REWARDING PLACE TO BE Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here. OUR RECRUITMENT PROCESS If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here. LI-Hybrid Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.