Reporting to the Regional Director, the Customer Service Delivery Manager is responsible for ensuring the highest quality of all deliveries, installations, and services.
This role involves leading the team to achieve Operational Excellence and consistently meet or exceed customer service levels.
What’s in it for you!
* Delivering exceptional communication to customers to enhance customer satisfaction and cultivate strong relationships.
* Overseeing the delivery of high-quality products and services to all customers.
* Managing customer site installations, ensuring they are installed, signed off, and adhere to company Operational Excellence standards, from Depot to Delivery process.
* Overseeing the depot's Profit & Loss performance by controlling costs within budget and ensuring profitable execution of all product and service deliveries.
* Managing all depot transport activities.
* Leading and inspiring the depot team to drive efficiency and innovation in daily operations.
* Ensuring compliance with health and safety legislation and company policies within the depot.
* Conducting regular safety inspections and addressing safety issues promptly.
* Creating a positive and motivated work environment by training, motivating, and developing team members to achieve exceptional results and support employee wellbeing.
You should have strong leadership skills, a keen understanding of customer service principles, and a track record of driving performance improvements.
You should have experience managing a team, maximizing operational excellence, and surpassing KPIs.
Strong IT skills and a full driving license are required.
Desirable
Experience working in the equipment rental market is desirable but not essential.
Additional benefits include:
* Attractive Bonus Scheme
* Company Car
* 25 Days Annual Leave plus Bank Holidays (increasing with length of service)
* Enhanced Company Pension Scheme
* Life Assurance Scheme
Colleague Benefits
* Employee Assistance Program
* High Street Discount Vouchers
* Discounted Gym Membership
* Health & Wellbeing Discount Vouchers
* Cycle to Work & Home & Tech Scheme Benefits
* Milestone Birthdays Additional Leave
* Work Anniversary Bonuses
* Refer a Friend Scheme
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