Ride the next mile with us
Who are we?
Intelcom | Dragonfly is a fast-growing Canadian company in the e-commerce delivery sector. Our teams across the country and our network of delivery partners contribute to the success of our day-to-day activities.
Our goal is simple: in a constantly evolving business sector, we do not just follow. We are getting ahead, and we stand out with innovative delivery services and methods.
At Intelcom | Dragonfly, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We firmly believe that world-class talent makes no distinction with respect to gender, ethnic or national origin, sexual identity and orientation, age, religion or deficiency, but rather is enriched by these differences.
Role Overview
This role focuses on developing new business and enhancing existing client relationships, serving as the main contact for account management and project coordination. You will address client queries, identify new opportunities, manage escalations, track project progress, and collaborate with internal teams to improve customer experience and achieve sales targets.
Responsibilities
* Manage and coordinate business activities and growth in a geographic region and/or vertical.
* Achieve sales targets to meet the overall goals of the business.
* Develop new business with existing clients and/or identify areas of improvement.
* Build and maintain strong, long-lasting client relationships with retailers and 3PL/4PL, understand their needs and to ensure increase renewal revenue.
* Operating as the lead point of contact for any and all matters specific to your accounts, from onboarding to ongoing status.
* Answer client queries and identify new business opportunities among existing customers. You will liaise with cross-functional internal teams to improve the entire customer experience.
* Communicate well and clearly, taking the time to understand user feedback and incorporate into recommendations and requirements while managing expectations with respect to go live dates and other key timelines.
* Actively work with client for escalations, follow up, and overall project management.
* Document and track project progress, deliverables. Also provide updates and guidelines to clients and team members.
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
* Work closely with all internal teams to drive towards excellence and results for your clients. (B2B agents, ops)
Qualifications
* A minimum 5 years' experience in logistics, or third-party brokerage or light asset-based company including delivering client-focused solutions to customer needs
* Experience with Asian clients.
* English mandatory, Preferred mandarin, French an asset.
* Flexibility and ability to travel and meet with customers.
* Build and maintain strong, long-lasting relationships.
* Ability to communicate, present and influence key stakeholders at all levels of an organization.
* Excellent negotiating, problem-solving and closing skills
* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
* Strong verbal and written communication skills
* Ability to handle stressful situations in a calm and measured manner.
Join Our Team
Be part of a dynamic and innovative company at the forefront of the last-mile delivery industry. If you are a strategic thinker, results-driven leader, and passionate about driving business growth, we'd love to hear from you.
Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom's daily operations.
Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.
Apply Now.