Are you a problem solver with a passion for delivering exceptional customer experiences? Join our team as a *Client Implementation Analyst* and play a pivotal role in bringing our innovative solutions to life for clients across the automotive and finance sectors.
You’ll work closely with Account Managers, developers, third-party vendors, and clients to ensure every implementation is seamless, efficient, and perfectly aligned with our clients’ goals.
*Own the end-to-end implementation process for a wide range of services, from plug-and-play tools to complex, custom-built journeys.
* Gather critical setup information, enter data into our control systems, and ensure timely go-lives for both new setups and upsells.
* Act as a liaison between clients, account managers, developers, and third parties (including DMS providers and lenders) to troubleshoot issues and deliver timely solutions.
* Participate in the rollout of new products and internal tools, bringing a customer-focused implementation lens to every initiative.
* Ensure Salesforce is kept accurate and up-to-date with go-live milestones, status updates, and cancellations.
* Work closely with support teams to hand off client cases when needed, ensuring a smooth transition and resolution.
*Strong communication and collaboration skills, with a proactive approach to client interaction via email and video calls.
* Previous experience in a client-facing implementation, technical support, or systems integration role.
* Comfortable navigating software systems and technical documentation.
* Background in automotive, finance, or SaaS industries.
* Experience working in agile teams or software development environments.
* Knowledge of Salesforce and Microsoft Excel/Outlook.
* Familiarity with DMS, CRM platforms, or finance house integrations.
*Ideally degree-educated (2:1 or above) in a relevant field, or equivalent hands-on experience in a similar role.
*You’ll be joining a team that’s passionate about making a difference for our clients—and we support each other to do just that. We offer opportunities to grow, develop your skills, and work on exciting projects that have real impact. STRICTLY NO AGENCIES PLEASE*
Job Types: Full-time, Permanent
Company events
* Company pension
* Free parking
* On-site parking
* Referral programme
* Sick pay
Do you have experience in a client-facing implementation, technical support, or systems integration role?