IT & Innovation Lead MONDAY - FRIDAY: 08.00 – 17.00 35,000 PER ANNUM & COMPANY CAR / CAR ALLOWANCE People Solutions are looking for an IT & Innovation Lead. You will be based at our head office in Walsall Town Centre but may have to travel to our other offices across the country, as and when required. Benefits Simply Health Cash Plan * Life assurance * Birthday Meal Family Fun Monthly Social Hour Birthday off Permanent Role * After completing probation period Day to Day Duties Ensuring that IT requests are responded to and dealt with in a professional and timely manner in line with correct procedure, including escalating to second- and third-line support where necessary Be able to capture request and problem specifics so that the work item can be progressed effectively To provide support to the users both face to face and remotely To locate problems and ensure they get fixed with the support of colleagues and third-party IT support where necessary To participate in the deployment of new hardware and software including laptops, desktops, mobile phones and tablets Deploy and manage new VOIP and mobile telephony Communicate effectively with end users in a timely manner to ensure they are kept informed as to the status of work items Monitor the health and availability of systems, taking appropriate action where necessary To review and deploy any new technologies in the market that could be beneficial to People Solutions To manage our Cyber Security Training programme To liaise with external stakeholders and suppliers as necessary, including technology partners, Board and Senior Management Team and other employees of People Solutions Any other duties as directed by the Compliance & Business Support Director Essential Skills Ability to think logically with a calm, systematic approach to problem solving Ability to communicate at all levels To display a positive and professional approach Ability to work as part of a team Have a flexible attitude with the ability to travel as and when the need arises Exhibit good organisation skills along with the ability to prioritise and manage multiple tasks simultaneously To be able to work effectively within a fast-paced business environment To have a willingness to learn To have experience of configuring hardware including laptops, desktops and tablet computers Experience of Microsoft desktop operating systems and Microsoft 365 applications Must have Driving Licence Training Training will be provided and ongoing support throughout If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process ADZN1_UKTJ