Customer Service Administrator
Mansfield
£26,000 – £26,000 per annum
Hours: 8:30am – 5:00pm, Monday to Friday
Contract Type: Permanent – Full Time
Are you a people person with a bubbly personality and a passion for delivering exceptional customer service? We’re working with a well-established business moving into a new, modern site in Kirkby-in-Ashfield / Mansfield, and they’re looking for a confident and friendly Customer Service Administrator to join their growing team.
You'll be working with warm customers, processing orders, solving queries, and going the extra mile to deliver the best possible service. It’s a fantastic opportunity for someone who enjoys building relationships, working with purpose, and wants to grow within a business.
What You'll Be Doing:
Accurately processing customer orders, credits, returns, and quotations using SAP
Managing a smooth “order to cash” process
Proactively supporting existing customers with product knowledge and upselling where relevant
Handling queries and delivery issues promptly and professionally
Escalating complaints to the Customer Service Manager when needed
Keeping CRM and SAP systems up-to-date with accurate information
Building rapport with customers and internal teams to ensure a first-class experience
What We’re Looking For:
A positive, people-first personality – someone friendly, bubbly, and confident on the phone
Strong communication skills and a natural ability to build rapport
Previous experience in a customer service or admin environment
Comfortable using SAP, CRM, and Microsoft Office systems
A team player who’s highly organised and enjoys taking ownership
Ambition to grow – there are future progression opportunities within the company!
This is an exciting time to join a company investing in growth and its people. If you love speaking to customers, enjoy solving problems, and want to be part of a supportive and fun team – we’d love to hear from you!
Apply today