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Senior counter fraud manager

Glasgow (Glasgow City)
Ofgem
Fraud manager
€100,000 - €125,000 a year
Posted: 8h ago
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Senior Counter Fraud Manager

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Ofgem This range is provided by Ofgem. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

Direct message the job poster from Ofgem Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. Job Summary As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. Record increases and volatility in global prices have put the energy market under severe strain, and pricing is the subject of intense interest from retail consumers, stakeholders and government alike. Such challenging times require bold action. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system. You Will Be Someone Who Has a proven background of delivering positive change for consumers, communities, or society in a role across regulation and enforcement, compliance, risk management, strategy or operational delivery. Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management. Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgem’s contribution to delivering Net Zero. Contributes to making Ofgem a great place to work. Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve. Job Description Key Responsibilities and Outputs - Counter Fraud Case Management Leading or contributing to counter fraud activity in relation to scheme participants, producing high quality, timely, and robust analysis of trends and ensuring KPIs are met Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk. Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output. Engaging with internal and external stakeholders to gather and document intelligence on fraud to inform investigation. Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team. Including processes and practices aligning to GovS013. Key Responsibilities and Outputs - Counter Fraud Case Management Leading or contributing to counter fraud activity in relation to scheme participants, producing high quality, timely, and robust analysis of trends and ensuring KPIs are met Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk. Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output. Engaging with internal and external stakeholders to gather and document intelligence on fraud to inform investigation. Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team. Including processes and practices aligning to GovS013. Person specification Experience of leading a team while managing high volume of Counter Fraud investigations. [Lead criteria]. Experience of developing and embedded key counter fraud processes in line with the Government Counter Fraud Functional Standard. Experience of interpreting and applying complex regulations, and processes to deliver effective investigations. Excellent written and verbal communication skills that effectively communicate complex issues to non-expert audiences Ability to build effective relationships and successfully influence challenging external stakeholders. Ability to proactively prioritise, plan and schedule complex tasks, demonstrate problem solving skills, and deliver high quality outputs under time pressure. Able to monitor and report on progress as well assessing and managing risks. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Making Effective Decisions Communicating and Influencing Delivering at Pace Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. This vacancy is using

Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process -

Artificial intelligence and recruitment, Civil Service Careers The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ]. Feedback will only be provided if you attend an interview or assessment. This vacancy is using

Success Profiles (opens in a new window), and will assess your Behaviours and Experience Successful candidates must undergo a criminal record check. People working with government assets must complete

baseline personnel security standard (opens in new window)

checks. Successful candidates must undergo a criminal record check. People working with government assets must complete

baseline personnel security standard (opens in new window)

checks. Nationality requirements Further information on nationality requirements (opens in a new window) Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Contact point for applicants Job Contact Recruitment team Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Project Management Industries Utilities, Oil and Gas, and Energy Technology Referrals increase your chances of interviewing at Ofgem by 2x Get notified about new Fraud Manager jobs in

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