Quality Assurance (QA) Coordinator – Clinical Correspondence
Salary: £30,000 – £35,000 (Target range based on similar roles)
Location: Remote
The Opportunity
Our client is a premier, psychiatry-led digital health provider during a period of rapid strategic expansion. As they scale their ADHD services under new ICB contracts, maintaining the highest standards of professional communication is paramount.
We are seeking a detail-oriented Quality Assurance Coordinator to join a growing team. This is a foundational role where you will be responsible for auditing the "voice" of the company, ensuring every piece of communication, from a complex psychiatric report to a GP referral response, meets the organisation's elite standards.
The Role
You will act as the final line of defense for the brand’s professional reputation. Your day-to-day will involve reviewing multi-channel communications to ensure clinical accuracy, professional tone, and regulatory compliance.
* Audit Excellence: Review written communication from the Business, Clinicians, Psychiatrists, and GPs.
* Standard Setting: Ensure all correspondence adheres to clinical governance standards and the company’s specific "high-standard" tone of voice.
* Feedback Loop: Provide constructive feedback to clinical and operational teams to drive continuous improvement in communication.
* Groundwork & Growth: Assist the QA Lead in developing standardized templates and "Best Practice" guides as the department expands.
* Risk Mitigation: Identify any potential red flags in communication that could lead to clinical risk or reputational damage
The Ideal Candidate
* Meticulous Eye for Detail: You are the person who spots a typo or a tone shift in a 10-page report instantly.
* Healthcare Experience: Previous experience in a QA, Medical Secretarial, or Clinical Admin role is highly advantageous.
* Professional Judgment: You understand the nuance required when communicating with GPs and NHS governing bodies.
* Adaptability: You enjoy the "startup" energy and are excited by the prospect of building a team around you as the organisation grows.