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Join to apply for the Reactive Repairs - Call Handler role at Gilmartins
We are recruiting inboundCall Handlersto work as Repairs Advisors in our Head Office in Houghton Regis.
Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.
Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.
Previous experience in a Contact / Call Centre is required.
Our ideal person will have a background in property maintenance or knowledge of home DIY.
The Role
We have fantastic opportunities to join our Inbound Customer Support Centre team to deliver exceptional service to our customers.
We are looking to recruit experienced inboundCall Handlersto work as a Repairs Advisor in our new Head Office in Houghton Regis.
This is a full-time office-based (not remote working) position.
Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.
Main Responsibilities
Taking inbound calls from tenants and clients (housing associations or councils)
Using questioning, ensure property repair fault is logged correctly on our in-house housing management system
Contacting tenants to book appointments
Essential Skills / Experience For This Role
1 years experience in a similar role involving customer service call handling
Excellent communication and listening skills
Ability to multi-task to manage a demanding workload in a fast-paced environment
Excellent telephone manner and administration skills
Company Benefits
Excellent career development opportunities
Employee Assistance
Free group Personal Trainer sessions after work every Thursday
Hamper at Christmas
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Telephone Call Centers
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