Job Description
Customer Account Manager / Customer Service Advisor\n\nSalary: £26,500 + Commission & Monthly Bonus \n Hours: Monday-Friday, 9am-5pm\n Location: Southampton\n\nWe're working with a well-established, employee-focused business that's looking to add a Customer Account Administrator to their customer services and sales team. This role is all about managing existing accounts, delivering excellent service, and building strong, long-term customer relationships.\n\nYou'll handle customer enquiries from start to finish, support account growth, and play a key role in maintaining high service standards within a fast-paced environment.\n\nWhat you'll be doing\n\nManaging a portfolio of existing customer accounts\n\nHandling customer queries, complaints, claims and credits\n\nAnswering inbound calls and managing your own inbox\n\nSupporting sales growth, including promoting exclusive product ranges\n\nProducing reports and reviewing account and sales data\n\nSupporting the wider team as needed\n\nWhat we're looking for\n\nPrevious customer service or account management experience\n\nConfident and professional telephone manner\n\nStrong communication and organisational skills\n\nComfort...