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Technical and Quality Assurance Analyst, Reading
Client: Isio
Location: Reading, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 1895c961302d
Job Views: 76
Posted: 12.08.2025
Job Description:
About Us
Isio was ‘born’ in [year], and we’ve been challenging existing thinking on pensions, benefits, and investment advice ever since. We provide companies, trustees, and individuals with the highest levels of expertise across our core pensions business, including Actuarial & Consulting and Pensions Administration, as well as our complementary services: Investment Advisory, Reward & Benefits, and Wealth Planning.
Our heritage gives us a unique edge. Decades of experience, combined with the independence we enjoy today, enable us to be agile and invest quickly in innovative new solutions for our clients and society.
Our relentless focus for better means we challenge tradition with the clear ambition to bring our industry into the modern world. We achieve this in close collaboration with our clients daily.
Although Isio is a young company, our people are some of the most experienced in their fields, with proven track records of achieving commercial advantages for clients across pensions. We are committed to improving long-accepted industry practices to move forward. We work with a third of the FTSE, with over [number] boards of trustees, and across all sectors.
Isio is committed to delivering better opportunities for our people and clients. Since launching, we acquired Premier Pensions Management Ltd. to extend our service offering, and Deloitte Total Rewards & Benefits Ltd., positioning us as one of the largest pensions advisory businesses in the UK.
We are a People First business, supporting your goals through studying, flexible working arrangements, and paid volunteering days. We aim to create an environment where you can succeed, utilizing and developing your skills.
We are committed to equality, diversity, and inclusion, encouraging you to bring your whole self to work. Our hubs across the UK and flexible roles support work-life balance.
Isio Group is an equal opportunities employer and welcomes applications from all qualified candidates.
Senior Technical & Quality Assurance Analyst
The team handles complaints and errors within Operations, providing expert advice and leading improvement activities by identifying technical issues and good practices.
The team reports to the Head of Technical & Quality Assurance and supports operational teams and senior managers.
Role and Responsibilities
The main duties include:
* Complaint and error handling.
* Assisting with audits for ISO, AAF, and PASA accreditations.
* Conducting internal quality assurance audits and reviewing samples against standards.
* Implementing process improvements based on measures and indicators.
* Ensuring technical standards are communicated and implemented timely.
Complaints and Errors
* Handling and analyzing complaints/errors, writing responses, identifying trends, and recommending improvements.
* Monitoring logs and working with teams to resolve issues.
* Liaising with Risk and Operational teams on liability and reputational risks.
Audit
* Supporting audits for AAF, ISO, PASA.
* Implementing audit improvements.
* Performing the Quality Manager role within ISO QMS.
Quality Assurance
* Developing measures and indicators to ensure standards and legislative requirements are met.
* Conducting regular audits and providing feedback for continuous improvement.
* Reporting audit results to senior management.
Process / Best Practice
* Developing and implementing processes and procedures.
* Training teams on standards and requirements.
* Maintaining communication templates and member web content.
Technical
* Communicating technical and regulatory changes.
* Supporting meetings with technical guidance.
* Providing updates on projects and technical queries.
* Managing technical inquiries and updating procedures.
Experience and Competencies Required
The ideal candidate has experience in the Third-Party Administration sector, with strong communication and numerical skills. They should be team-oriented, able to work independently, and possess excellent interpersonal and problem-solving skills. The ability to work under pressure and meet deadlines is essential.
Required experience includes:
* Several years of administration services for Defined Benefit pension schemes.
* Desire to improve standards and procedures.
* Experience in complaint handling, audits, and continuous improvement.
* Technical and legislative knowledge impacting operational teams.
* Experience in training and development.
* Report writing and communication skills.
* A-Level or equivalent qualification.
* Professional qualifications such as APMI, DPA, or similar.
* Experience with Profund, oPen 2, and Intellipen.
* Experience with Bizflow.
* Supporting AAF, ISO, and PASA accreditations experience.
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