Eden Scott is delighted to be working with a leading global investment management firm to recruit a Client Relationship Officer this role is office based and is a maternity cover
Eden Scott is currently supporting a highly respected investment organisation in the search for a Client Service Officer to join their dynamic client experience team. This is an excellent opportunity for a client-focused professional to play a key role in delivering a first-class service to a diverse client base.
Key Responsibilities
* Build and maintain strong client relationships, ensuring connectivity and effectively managing expectations
* Act as a key point of contact, navigating internal teams to resolve service challenges and deliver seamless solutions
* Drive an enhanced client experience through clear, transparent communication and consistent execution
* Participate in regulatory, platform, and client-related change initiatives
* Take ownership of the overall client service experience, particularly in relation to implementation activity
* Ensure timely and accurate delivery of all client outputs, including reporting, pricing data, and invoices, by working collaboratively across internal teams
* Manage operational change requests and communicate progress and completion to stakeholders
* Identify and resolve service issues, conducting root cause analysis and implementing long-term improvements
Skills & Experience Required
* Degree in Finance, Business, or a related discipline (or equivalent experience)
* Proven experience in client service, financial services, or a similar role
* Strong analytical capability, with the ability to interpret data and support decision-making
* Excellent communication and interpersonal skills, with the ability to build relationships internally and externally
* Highly organised with the ability to manage multiple priorities in a fast-paced environment
* Comfortable using digital platforms and tools to support client service delivery
* A proactive and positive approach, with a genuine passion for delivering an outstanding client experience
To find out more, please contact Karen Kerr at Eden Scott for a confidential discussion.
Eden Scott offers the services of an employment agency for permanent work and an employment business for temporary work.
This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before, please call on 0131 550 1100 or drop off a CV to and we will make sure that most relevant Consultant gets back to you as soon as possible. Please note that we never send CVs anywhere without your prior consent