The role…
As Operations Manager, you will act as a key strategic leader within the hotel, driving operational excellence, commercial performance, and outstanding guest experiences. You will provide visible, inspirational leadership across all departments, ensuring performance targets are consistently met and exceeded, while fostering a positive, high-performing culture as a true people champion. This role plays a pivotal part in every aspect of the hotel’s operation that contributes to both commercial success and exceptional guest satisfaction. Working closely with the General Manager, you will provide day-to-day operational support and deputise in their absence, ensuring continuity, standards, and decision-making at all times.
The successful candidate will be genuinely passionate about hospitality, highly detail-oriented, and confident in leading teams within a fast-paced environment. Previous experience in a luxury or premium hospitality setting is desirable, along with strong operational, leadership, and communication skills.
Who we are…
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
Excellent progression opportunities within the Harbour Hotels Group
Individual and bespoke career and progression pathways
Competitive salary across all roles
Unique on the job training and development with an opportunity for internal promotions within any of our properties.
Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
Access to an exciting benefits and discount platform
Employee Assistance Program
Meals included whilst on duty