Role overview As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding eyewear that meets their needs. Responsibilities include frame adjustments, repairs, fittings, and potentially conducting pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits well and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service that maximizes their visual potential and enhances their lifestyle.
We are open to discussing flexible working hours to suit your needs, whether you prefer a schedule around the school run or a compressed workweek.
Who are we? We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica group, we are part of the global leader in eyewear and lens manufacturing, home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples.
Who is the perfect candidate? Provide excellent, personalized customer service, addressing individual needs and concerns
Communicate effectively, translating professional terminology into understandable language
Maintain accurate customer records, prescriptions, and requirements with great attention to detail
Work well as part of a team across the store
Handle pressure and challenging situations in a fast-paced retail environment
Show confidence, passion, drive, and enthusiasm
Understand our optical products and services, and promote them to meet store targets
Keep the store organized, stocked, and visually appealing according to marketing guidelines
Additional information Sales and performance bonuses
Targeted incentives
Pension scheme
Life assurance (2x your basic salary)
Annual free eyewear from day one
Opportunities to participate in the OneSight Foundation
Discounts for friends and family
Employee Assistance Program for confidential support
33 days annual leave, increasing with service, with options to buy or sell holiday
Flexible health benefits including Health Cash Plan, additional life cover, critical illness, and dental plans
Company-wide community and knowledge sharing
Lifestyle benefits like Gymflex, dining cards, travel insurance, experience days, and cycle schemes
And much more!
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