Customer Service Executive
Based Heathrow
£30,784 plus overtime
To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.
This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team.
Essential Responsibilities
* Provide excellent Customer Service for both internal and external customers.
* Ensure customer expectations are managed proactively.
* Complete standard processes efficiently
* Deal with customers face to face to deliver good service and encourage repeat business.
* Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome.
* Complete daily administrative work as required both accurately and on a timely basis.
* Maintain a safe clean working environment in line with health and safety requirement.
* Work as part of a team and adopt a flexible approach to increase and maintain quality of service.
* Provide accurate information to customers.
* Qualify potential customers and manage risk.
* Contribute to an ongoing positive team environment.
* Undertake additional work as required to meet and exceed the expectations of the customer.
Qualifications/Requirements
* Attention to detail.
* A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
* Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
* Ability to work under pressure.
* Ability to build strong relationships with internal teams and external customers.
* A full driving licence that must have been held for at least 2 years