Your Role
- What You'll Be Doing
As part of our dynamic property team, your duties will include:
1. Acting as the first point of contact for new enquiries, gathering initial information, preparing quotations (with support from fee earners), and opening new files using our case management system.
2. Communicating professionally with clients and third parties, taking messages, and providing timely updates on case progress.
3. Managing the completion process, including preparing letters, liaising with all parties, submitting SDLT returns, and arranging payments.
4. Handling post-completion tasks such as deed returns, client balance reconciliation, and updating platforms like LMS and Lender Exchange.
5. Coordinating deed requests and arranging the release of title deeds.
6. Providing general administrative support including photocopying, scanning, document filing, archiving, and posting originals.
7. Processing incoming and outgoing post with accuracy and efficiency.
8. Assisting with any other reasonable duties as directed by your line manager
About You
9. Ability to work independently and use initiative.
10. Strong communication skills.
11. Familiarity with case management systems.
12. Excellent time management and organisational skills.
13. Good grammar, punctuation, and attention to detail.
14. Commitment to delivering high standards of client care.
Desirable:
15. Previous experience in a similar role is advantageous but not essential – full training will be provided.
16. A genuine interest in helping clients receive exceptional service.
Sector-Specific Requirements:
17. Understanding of Residential Property processes.
18. Strong administrative and organisational abilities.
19. Computer literacy and good keyboard skills.
Our Benefits - What We Can Offer You
20. 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
21. Generous and flexible pension schemes.
22. Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
23. Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.