About Us Why join Housr? We are a hyper-growth tech startup on a mission to revolutionise student rental. And when we say hyper-growth, we mean we have gone from $0 to $10M ARR in just the past 18 months. We just recently raised a $10M Series A and we are putting this investment to work to fuel our growth across the UK! About the Role We’re looking for an experienced Senior Operations Manager to take ownership of the day-to-day operations of our UK bills and rental products. This is a hands-on role that blends operational excellence, customer experience leadership, systems ownership, and performance analysis. You’ll be responsible for ensuring our UK operations run smoothly and scale effectively — from customer service delivery and SLA performance, through to tooling adoption and the operational insight that helps us make better decisions. Key Responsibilities UK operational ownership: Manage the day-to-day operations of our bills and rental products in the UK, ensuring a smooth, reliable customer experience. Customer service leadership: Own customer service delivery across the UK. People Operations: Supported by our COO and Finance Director, you’ll manage our people systems end-to-end: HRIS, onboarding, benefits, access, documentation - keeping things clean, joined up, and reliable. Process improvement: Identify bottlenecks and failure points, implement better processes, and create scalable operating procedures so we can grow without breaking. Tooling stack & adoption: Oversee our operational tooling stack and drive engagement across the company - including process design, documentation, training, and ensuring tools are used consistently. Operational reporting: Build and maintain dashboards and regular reporting cadences (weekly/monthly), ensuring teams have clarity on what’s working and what needs attention. About You You’ve led operations within a fast-growing startup, scale-up or tech business - and you know what “good” looks like when scaling. You’re comfortable owning complex day-to-day operations, firefighting when needed, and then turning those learnings into repeatable processes. You have experience in people operations across the employee lifecycle, and you care about creating a structured and rewarding environment for our staff to work in. You’re highly data-driven: you can build simple reporting, spot trends, and translate metrics into clear actions. You’ve managed (or heavily influenced) customer service performance - and you care deeply about customer experience. You’re confident owning and improving our tooling stack (e.g., customer support tools, internal systems, workflows), and driving engagement/adoption across teams. You communicate clearly, work well cross-functionally, and you’re open to giving and receiving feedback. You combine strategic thinking with hands-on delivery — you’re happy to roll your sleeves up when required. This role may not be right for you if: You’re looking for a large team to manage – this is a hands-on position. You’re unable to commit to 4 days in our office in Manchester city centre. You prefer well-defined processes and a steady pace. You’re uncomfortable making decisions without having all the information. What we offer Salary - Genuinely Market Competitive (We’re happy to disclose our benchmarked bandings during the interview process) Share Options - The opportunity to gain from Housr’s success with our Share Options scheme (again, we’re happy to discuss during the interview process) Holiday - 25 days off, plus bank holidays each year Free Gym Membership - Keep fit, with free city-centre gym membership Monthly Team Lunches - At the end of each month, we all grab lunch together as a team, and also have the afternoon off to focus on ourselves Company socials - A chance to let our hair down as a team. Past socials have ranged from paintball to ping pong tournaments - we’re quite competitive! Central Office Space - Located in the heart of Manchester, next to St. Peter's Square. Hybrid Work Policy - We’re big advocates of in-person collaboration. We’re in the office four days a week, with Thursday as a team-wide work from home day. Interview Process First Stage - Video call with our COO (45 mins) Second Stage - F2F Meeting (including presentation task) with our two senior members of the team (60-75 mins) Third Stage - Final interview with our CEO Offer - If we think it’s a good fit, we’ll make you an offer!