The Role We are seeking a Senior Insights Manager to be the definitive voice of the market, transforming complexity into winning strategies across our core UK and global expansion territories. You are a curious, relentless, mixed-method research expert ready to drive strategic direction and accelerate commercial growth. If you thrive in a fast-paced environment and are passionate about delivering trusted, actionable insights, you'll feel right at home. What you’ll do… This role sits at the critical intersection of market data, product strategy, and commercial execution, acting as a trusted advisor to leadership. Lead end-to-end mixed-method research (Qualitative and Quantitative) to provide a holistic view of the payments landscape, merchant needs, and competitor movements for both the UK and key international markets (e.g., Italy, Spain). Translate complex research findings into definitive, actionable insights for Product, Marketing, and Sales, directly shaping product roadmaps, GTM strategies, and campaign efficacy. Execute deep-dive qualitative studies (e.g., IDIs) to uncover B2B merchant motivations and manage ad-hoc quantitative studies (e.g., Willingness to Pay, message testing). Contribute to methodological excellence and build research as a core competency across the organisation, using advanced frameworks (e.g., Observational Techniques, JTBD, Conjoint, KANO, Max Diff) to tackle complex business questions. Apply an inquisitive, creative mindset to challenge the status quo and identify white space opportunities. Use compelling storytelling to translate complex data into memorable narratives that drive alignment and commercial impact. What you’ll bring… Proven progressive experience in market research, consumer insights, or strategic planning. Highly proficient in running both In-depth Interviews and executing ad-hoc quantitative projects. Blend of agency and client-side experience is highly valued Gravitas and confidence to give insight-based opinions that challenge existing assumptions, coupled with a can-do attitude and strong ownership skills. Solid track record of managing and delivering multi-country, international research projects Exposure to B2B environments and the FinTech/Payments industry desirable