Flowrite Services Limited Job Title: Contract Administrator Company Overview: Flowrite is the UK’s leading National Air Conditioning & Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors. Working closely with the PPM Administrators, Parts Team, Operations Management and Customers, the Contract Administrators will be responsible for day to day operations, scheduling of works for our engineering team and the first point of contact for our customers. Key Responsibilities: Working closely with Operations Management & our Customers ensuring the following responsibilities are carried out in a timely fashion, have a full understanding of works associated with the Customer and their contracts, and take ownership of all works from an administration point of view, including but not limited to: * Acting as first line of contact for Customers, to provide outstanding Customer Service at all times and answer all incoming calls and emails professionally * Dealing with day to day enquiries from Customers, Operations Managers, Engineers and External Contractors * Raising work orders for all customer call outs and associated tasks * Liaising with customers in regards to progress of open tasks (engineer attendance, call outs, parts delivery etc) * Scheduling all engineering calls and quoted works, assigning engineering reso...