At Morton Fraser MacRoberts we are a new style of law firm, independent by choice and a place where we make our own decisions and our people can have their own say. Our culture empowers all of our people to be the best they can be.
You’ll get responsibility early on and the support to make great things happen. And because we understand that hard work comes from people who are empowered to be at their best more of the time, we offer an agile working environment.
We are charting our way to become the best in our field, so if you share our ambition, come chart your best course with us.
Summary of Role
To provide an excellent client service to both internal and external clients; managing the day-to-day operation of the client suite and all services provided within the client suite.
Monday to Friday, 9.30am - 5.30pm
Key Tasks
* Provide an excellent front-of-house service, offering a warm welcome to all clients and visitors and recording the use of visitor security passes.
* Answer and transfer calls via the switchboard in a professional and efficient manner.
* Ensure all hospitality requirements are catered for, from ordering through to service and clear up.
* Maintain excellent housekeeping of the Client Suite, including all meeting rooms.
* Book business travel and accommodation as requested and ensure tickets are given to individuals on a timely basis.
* Provide advice and set up of audio-visual equipment in meeting rooms.
* Deal with other administrative tasks (e.g. electronic faxes, email enquiries, invoices, stock control) in a diligent and conscientious manner.
Qualifications and Experience
* Experience of working in a busy reception, or within a professional services environment, would be advantageous.
* Requires an individual who has the ability to multitask whilst also maintaining a professional and friendly service.
* Ability to communicate clearly, concisely and professionally.
Person Specification
* You have excellent communication skills, you are articulate, you communicate clearly, concisely and without any jargon.
* You enjoy working within a team and autonomously on your own initiative.
* You are personable and good at building and developing client relationships.
* You are confident and you have a strong belief in yourself and your own ability.
* You are committed to providing a good client experience and willing to put in extra time and effort when required
Here at Morton Fraser MacRoberts we believe in a positive work life balance and in an inclusive and friendly working environment.
We are proud to be a diverse and inclusive workplace where everyone is welcome. We know that a culture of inclusion drives great results, and we're committed to making sure all our people feel valued and empowered. If you need any adjustments or accommodations during the application process, just let us know in your application. We will support you every step of the way. If you have a disability and meet the basic requirements for the role, we will guarantee you an interview.
We offer a generous benefits package including:
* Profit Related Pay
* Pension Scheme
* Private Medical Insurance for all employees (BUPA)
* Holidays starting at 25 days plus 9 public holidays (plus birthday off)
* Tax Efficient Car Lease Scheme
* Cycle to Work Scheme
* Life Assurance
* Income Protection
* Access to Comprehensive Wellbeing resources
* Retail Discounts
We operate our business on an agile basis reflecting the needs of our clients and our people to deliver outstanding client service. We will agree a suitable office/homeworking arrangement with all candidates.
As signatories of the Armed Forces Covenant, we recognise the value that serving personnel, reservists, veterans and military families bring to our business. Please ensure you include any military skills and qualifications you hold when applying for a vacancy with us to ensure they are recognised during our recruitment and selection process.
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