Job DescriptionHealthy outcomes start with positive patient experiences.40 Hours per week / Monday - Friday / 08:00 - 17:00£26, 436.80 per annum Sodexo BenefitsLocation is Hereford County Hospital, Stonebow Road, Hereford, HR1 2BNCheck your local transport links here: Plan Your Journey | Traveline - the destination you should input is: HR1 2BNPlease take the time to read the attached job descriptionJob IntroductionHealthy outcomes begin with great patient experiences.The delivery of the helpdesk function at the Hospital.The Helpdesk Operative will respond to internal calls by providing a first point of contact to all requests, prioritising, allocating and monitoring resource to comply with contractual obligations and corporate governance. The Helpdesk Operative will provide a professional polite service both internally & externally, ensuring all calls are handled within KPI's and business requirements Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.What you'll do:Answer internal calls in a professional and courteous manner with the correct salutation.Record each call requiring a service response into the relevant management system, ensuring accuracy of data input and monitoring each task to completion.Monitoring of task completion will include timely escalation of potential and actual breach of predetermined target response times.Respond to emergency alerts adhering to the relevant procedure for resource allocation and ensuring accuracy of data input onto the management system.Adherence to the procedure for allocating tasks ensuring that resource allocation is suited to the training and competence of individuals in each instance.What you bring:Be an articulate and confident communicator, with the ability to develop and maintain effective working relationships.Confident and proficient in the use of IT systems.Attention to detail, with a commitment to continuous improvement and service excellence.Flexible and adaptable approach to working within the changing needs of the business.Good understanding of ExcelPrevious admin experience is a plus — but a positive attitude and dedication to service are what really countWhat we offer:Working at Sodexo isn't just a job — it's a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:Mental health and wellbeing resourcesEmployee Assistance Programme (including financial/legal advice & personal support)Free health & wellbeing app with 24/7 virtual GP accessDiscounts on high street brands for you and your familySalary finance tools and financial wellbeing resourcesRetirement savings plan and life insuranceFull training and protective uniform provided.Opportunities to gain experience through learning and development.Cycle to Work scheme & volunteering opportunities.Flexible working and a dynamic team environmentCompetitive payReady to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.We may close this advert early if we receive a high number of applications — so don't wait!About SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Clickhereto read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.