Job Description
An opportunity has arisen to join Anchor Group Services’ security and cleaning team at St John’s Shopping Centre, Liverpool, one of the city’s most prominent and high-footfall destinations. The successful candidate will be responsible for managing services at site level in close partnership with the Centre Management team. Reporting to the Operations Manager, you will play a key role in maintaining the highest standards of service delivery and customer care expected by both Anchor and the Centre Management team.
Responsibilities
1. Ensure the effective running of all security and cleaning operations within St John’s Shopping Centre.
2. Deliver soft services within agreed budget constraints, including staffing, materials, uniforms, and consumables.
3. Plan staffing levels and duty rotas to meet the needs of the Centre and client expectations, using Anchor’s time and attendance systems to manage holidays, sickness, and absence.
4. Liaise with HR and senior management to manage site-level issues, including investigations, disciplinary processes, and recruitment.
5. Train, support, and develop staff to meet client specifications, business requirements, H&S, and legislative compliance.
6. Further develop an established team, ensuring world-class standards of customer service, includi...