Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards, whilst working alongside the general manager to set a standard within our flagship department.
Responsibilities
1. Oversee the horticulture department operations to maximise profitable sales and growth, whilst creating a customer-focused environment.
2. Provide expert advice and guidance on plant care, maintenance, and core gardening products.
3. Inspire your team to deliver the best in-store experience by creating a memorable customer journey.
4. Work closely with central support teams, maintaining excellent communication to improve our business.
5. Ensure all health & safety regulations are followed, prioritizing employee and customer welfare.
6. As a senior management team member, undertake duty manager responsibilities, including key holder duties.
Who We Are Looking For
* Horticultural expertise with retail management experience.
* Commercial awareness, including understanding budgets and profitability through sales and efficient operations.
* Ability to identify training needs and effectively coach and develop team members to deliver excellent customer service and a safe environment.
* Adaptability to quickly respond to changing priorities, workloads, and regulations.
* Ability to lead change positively, motivating the team through seasonal variations to achieve excellence.
* Demonstrate our core values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.
What We Offer
* Generous annual leave entitlement with flexible holiday planning.
* Uncapped store discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
* Opportunities for development via Dobbies Academy’s eLearning and training programs.
* A passionate, diverse, and supportive team committed to customer satisfaction.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community initiatives. Many stores feature restaurants or coffee shops, offering a relaxed environment for customers. We host events and support charities, fostering community engagement. We are dedicated to being a great place to work, encouraging colleagues to thrive and celebrate success together.
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