Role Overview:
Reporting to the Lift Components Manager, the successful applicant will be responsible for the following:
* Answering customer spare part enquiries via phone and email, including the identification of spares.
* Processing of customer sales orders and follow-up communication.
* Raising purchase orders for spare part replenishment and backorder fulfilment.
* Issuing invoices to customers.
On a typical day you will:
* Manage incoming enquires and orders
* Liaise with colleagues across the business
* Develop good working relationships with new and existing customers
* Provide quotations to external customers based on incoming enquiries and process customer sales orders
* Deal with basic technical enquiries from external customers as your knowledge grows
* Source parts and costs from external vendors and the Otis European Parts Centre
* Help to maintain the Lift Components eCommerce portal
* Provide cover for the team during illness or leave
What You Will Need to be Successful:
1. Good communication skills - for email and telephone communication
2. Knowledge of MS Office applications (Excel, Access, Word, Outlook)
3. Excellent organisational and prioritisation skills
4. Work effectively as part of a team and gain engagement from others
5. Work effectively under pressure ...