Client Account Manager - Maternity Cover
Radstock, United Kingdom | Posted on 14/05/2025
We offer industry-leading print, mail, and online communication solutions to improve your business outcomes.
Smarter customer engagement and peace of mind provided by our 'best in class' security and award-winning service. We understand that effective communication with your audience is critical to your organisation. We can provide the perfect communications service whether you need to ensure compliance, improve outcomes, grow, or digitally transform your business. We’ll be by your side every step of the way.
Job Description
This exciting opportunity will suit a highly organised, process-driven individual who is ready to perform and determined to succeed in providing exceptional customer service. Your attention to detail and ability to follow process will allow our customers to achieve their desired outcomes using our market-leading products and services.
Ideally, you will have proven print services knowledge and understand the lithographic printing process.
We thrive when our people thrive. To put our products and solutions into the hands of consumers nationwide, we need a professional who knows how to connect. We are currently looking for an Account Manager to be the leading force that fuels our growing client relationships. The ideal candidate will have proven experience building on existing relationships, eliminating competitive threats within a customer base, and ensuring customer satisfaction within their accounts. You will be a proactive and curious member of our growing Contract Management team, identifying growth opportunities for clients before they identify a need or gap for themselves. This level of foresight and meticulous analysis is what will take our company confidently into the future.
Objectives of this Role
* Build and maintain lasting relationships with clients and partners by understanding their focus and needs, and anticipating them in advance
* Coordinate internal and external resources to expedite workflow
* Manage communication between upper management and employees
* Stay current with company offerings and industry trends
* Oversee and achieve organisational goals while upholding best practices
Daily and Monthly Responsibilities
* Support and solve problems for clients by understanding and exceeding their expectations
* Illustrate the value of products and services to create growth opportunities; compile and analyse data to identify trends
* Participate in brainstorming, office activities, staff meetings, and client meetings, researching and assisting with program development for existing clients and new prospects
* Follow up with clients regularly to ensure needs are being met and identify opportunities
Requirements
Requirements
* Ability to manage multiple accounts while seeking new opportunities
* Ability to understand client needs, and negotiate costs and services
* Proficiency in Microsoft Office and CRM software, with aptitude to learn systems
* Willingness to travel as needed to meet with clients and prospects
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