Job Description
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
Advancing your career as a PIA Analyst
The PIA Analyst plays a key role in monitoring CityFibre’s compliance and efficiency in using the Openreach PIA product. This role delivers actionable insights and reporting to operational teams, identifying trends and driving improvements through collaboration with senior stakeholders.
Your Key Responsibilities:
* Analyse and report on PIA compliance and efficiency, using data from multiple systems to identify trends, risks, and opportunities for improvement
* Produce executive-level insights and recommendations, ensuring alignment with contractual obligations and supporting strategic decision-making
* Ensure data integrity and quality, investigating anomalies and maintaining traceable, testable analysis using standard frameworks and templates
* Collaborate with internal and external stakeholders, managing actions, risks, and financial controls while influencing outcomes through strong communication and problem-solving skills
What you’ll bring to the role
As an experienced data-driven professional with strong stakeholder engagement skills to lead reporting and insight generation on contractual compliance and operational efficiency—identifying key trends, driving continuous improvement, and influencing strategic decisions across the business.
Your Skills and Experience:
* Proven experience in data analysis, reporting, and change management, with strong data literacy and the ability to identify trends, risks, and opportunities
* Proficiency in Microsoft Office especially Excel and working knowledge of tools such as Power BI, Power Query, Power Apps, Tableau, or other Business Intelligence systems
* Strong understanding of telecoms infrastructure, particularly FTTP passive networks and the Openreach PIA product
* Excellent stakeholder management, problem-solving, and communication skills, with the ability to influence at all levels and ensure compliance with contractual requirements
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!