Job Overview
Responsible for the smooth running of various day to day activities, including workplace hosts roles; dealing professionally with external and internal clients, both face to face and via the telephone and ensuring the team deliver an exceptional guest experience successfully.
Monday - Friday
Full time - 40 hours a week
working hours between 8am -6pm
Main Duties
Client & Guest Experience
1. Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
2. Lead the proactive identification, reporting, and investigation of near misses, incidents, and hazards.
3. Oversee daily operational activities to uphold a secure, accessible, and regulation-compliant workplace, ensuring alignment with health, safety, and legal standards
4. Lead by example in operational delivery, ensuring team adherence to SLAs and company protocols. Facilitate ongoing training to embed best practices and continuous improvement
5. Act as the primary point of contact for day-to-day client interactions, ensuring prompt resolution of queries and clear communication.
6. Build professional relationships with key stakeholders to understand and meet individual requirements.
7. Ensure all guests receive a warm welcome and consistently excellent service.
Meeting Rooms & Events
8. Manage end-to-end delivery of meeting room and event services, including AV audits, hospitality, and bookings.
9. Coordinate large-scale meetings and events (e.g. senior management or group-wide events), including setup and support.
10. Liaise with Hosts to ensure meeting rooms are prepared and events run smoothly, occasionally supporting early morning or evening events.
11. Assist with hospitality duties such as waitressing, serving drinks, and managing registration desks.
12. Maintain and update the NFS room booking system, ensuring accurate entries and diary updates.
13. Ensure all meeting room requests are fulfilled in line with SLAs and clients are kept informed.
14. Oversee timely and accurate delivery and collection of hospitality orders.
Operations & Service Delivery
15. Utilize CAFM, NFS, and other platforms to manage service requests, bookings, and reporting.
16. Monitor SLAs and performance metrics to identify trends and drive service improvements.
17. Conduct daily floor walks, meeting room checks, and consumables audits, ensuring issues are actioned and tracked.
18. Resolve operational issues and escalate where necessary.
19. Maintain high standards to consistently exceed customer expectations.
20. Coordinate all workplace tasks, ensuring clear communication and adherence to requirements.
Team Leadership & Development
21. Lead and develop a high-performing team, setting SMART objectives and supporting growth through PDPs, PIPs, and training plans.
22. Manage recruitment, onboarding, and training of new starters.
23. Arrange weekly team rosters and cover, monitor attendance, and validate timesheets.
24. Conduct regular 1-to-1s and team meetings, promoting a positive and collaborative team spirit.
25. Ensure team compliance with site rules, appearance standards, and uniform policies.
26. Address people-related matters proactively, aligned with company values and the One Code.
Health, Safety & Compliance
27. Deliver monthly Toolbox Talks and ensure training records are up to date.
28. Ensure team members are fully compliant with QHSE Site File and SOPs.
29. Report and escalate maintenance, IT, or health and safety concerns promptly.
30. Support implementation of evacuation procedures and health & safety briefings for guests.
31. Maintain cleanliness and upkeep of allocated areas.
Technology & Administration
32. Provide IT assistance and ensure AV equipment is set up for meetings.
33. Use Excel, Word, and other tools for data entry and communication.
34. Ensure visitors are logged into the building database accurately.
35. Submit weekly/monthly MI reports in a timely manner.
Business Development & Strategy
36. Contribute to service improvements and business development initiatives.
37. Maintain awareness of Signature and outsourced service offerings.
38. Support internal/external audits, ISO accreditations, and readiness for bids and tenders.
39. Champion workplace policies such as the clear desk policy and best practice standards.
Professional Conduct
40. Uphold confidentiality, integrity, and the values of Signature and TLT.
41. Demonstrate a positive, professional, and courteous manner at all times.
42. Communicate effectively with all stakeholders and act as the central contact for service lines, contractors, clients, and guests.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .