Cloud Platform Owner - Newcastle-upon-TyneAbout the jobJob summaryDiscover a career in your hands at HMRC. Whether you\\\'re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it\\\'s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential.HMRC Chief Digital Information Office (CDIO) is moving to a products and platforms model. This will be reflected in our ways of working and our roles. The emphasis of this role is to include platform technology-specific ownership and responsibility. This is because they have distinct skillsets and requirements that differ from the Product & Delivery requirements. Platform delivery requires the management and ownership of platform lifecycle, environment management and the infrastructure responsibilities. Product managers and leads will focus on the development and delivery of individual products, with a greater focus on user and customer needs. Platform Owners are critical for overseeing broader infrastructure internally, focused on scalability, reliability and performance for the consumers, customers and developers that utilise different aspects of the ecosystem. Job descriptionNetworks Cloud Platform Owner is responsible for overseeing the direction, development, integration and management of a technology platform or a platform feature, developing and maintain the Cloud network Backlog. They are responsible for ensuring integration and performance of the microservices, modules and products within the platform. They will role model leadership behaviours and values and inspire their teams to develop and to grow internal talent. This role sits within the Chief Digital Information Officer (CDIO) Chief Platform Office, Network Services Team. We have undergone a major transition to a Managed Service Provider and this role is key to supporting its success. Person specificationRoles and Responsibilities The Networks Cloud Platform Owner will be the conduit between the CDIO platform teams and 3rd Party Suppliers including the network Managed Service Provide (MSP) for everything relating to cloud networks and cloud network tooling. Manage a platform or platform feature, setting priorities and leadership for the platform team. With the Lead Platform Owner and Network architects, develop the strategic roadmap of the end-to-end lifecycle of the platform, platform feature and services, responsible for ensuring the maintenance and continuous improvement of the platform. Work closely with Networks Lead Platform Owner and wider Platform Owners to ensure there is a coordinated and seamless strategic plan for platforms and platform features within their function. Lead engagement with customer stakeholders to understand and inform the business and CDIO strategic priorities and to reflect these in the platform plans. Work with the platform and product teams to continually seek ways to improve the customer experience and deliver high quality, cost-effective, added value platform service and functionality. Utilise insight from the Customer Relationship Management teams to identify and deliver creative solutions that address customer needs and develop the platforms. Engage with external networks and Cloud industry relationships to understand trends and best practice. Grow strategic third-party relationships identifying opportunities to further benefit from the knowledge, expertise, and services of third parties. Work with other professions leads and teams across HMRC to promote user centred and agile ways of working, and to ensure the model for multidisciplinary teams works effectively. Work in partnership with Practice Owners/ Managers to ensure matrix managed colleagues understand their roles and task responsibilities. To champion high performance, line managing, coaching, and mentoring platform teams. Essential CriteriaExperience of developing strategic technical Cloud solutions, navigating ambiguity, and operating at a strategic level within complex organisations. Experienced in Cloud platform/ product ownership and leading a team on an outcome-based backlog and roadmap. An in-depth understanding and experience of working within an ITIL4 organisation, driving end to end value creation and continuous improvement. Deep applied understanding and experience of emerging trends around Cloud and Data Centre platform technologies. Proven track record in defining, managing, and then delivering technical IT organisational change, including capability and professional development, within a large and complex organisation. A track record of providing empowering leadership of multiple disciplines to teams dispersed across multiple locations. Demonstrative ability of successful stakeholder management and building relationships across a range of senior communities, internal and external, often without direct authority. Leading teams through times of change and fostering a positive and inclusive culture of trust and autonomy. Ability to respond to change with agility and lead teams with a strong and compelling vision for the future. The ability to develop an ambitious vision for your team and continuously improving services. Lead and guide a team or organisation working with technical roles, job families and professions, including but not limited to Government Digital and Data. Relevant technical understanding and mastery of the services, platforms or platform features they oversee. Role models the civil service leadership behaviours and be a strong advocate for leadership as well as IT professional development. Setting a clear vision with strong platform and delivery expertise who can demonstrate collaborative working with a wide range of internal and external stakeholders including complex supplier ecosystems to deliver end to end platform services. Awareness and Knowledge industry best practices, frameworks, and processes. BenefitsAlongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues\\\' Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development. To find out more about HMRC benefits and find out what it\\\'s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowSelection process detailsHow to Apply As part of the application process, you will be asked to provide the following:A name-blind CV including your job history which should include details for up to your last 5 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role)A 1000-word Personal Statement showing how you meet the requirements for the role and how you demonstrate your suitability for the role based on the essential criteria outlined. Please note that your application may be rejected if you exceed the word count as specified.Further details around what this will entail are listed on the application form. We acknowledge that AI can assist you in your application. Find our guidelines here.SiftIn the event of a large number of applications being received an initial sift may be carried out against the Personal Statement.At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interviewWe may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview your experience will be assessed. Interviews will take place via video link. Sift and interview dates to be confirmed.Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - \\\'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)\\\'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we\\\'ll let you know via your Civil Service Jobs account.Merit List After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the \\\"Assistance required\\\" section in the \\\"Additional requirements\\\" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you\\\'re deaf, a Language Service Professional.Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.Important information for existing HMRC contractual homeworkersPlease note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.Terms and ConditionsCustomer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\\\'s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the \\\'Contact point for applicants\\\' section.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\\\'s recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).